1. General Terms and Conditions:

Cedar Palm Vets Ltd (company no 12048483) is a small animal veterinary practice trading from registered address 39 Edison Road, St Ives, Cambs, PE27 3LF.  By completing and submitting your HPC registration you confirm that you are the legal owner of the pet(s) listed on your registration form and that you wish to enter into a contract for membership of the Healthy Pet Club with Cedar Palm Vets Ltd subject to these terms and conditions.  The Healthy Pet Club (HPC) is a contract between you and Cedar Palm Vets Ltd and is not transferable to any other businesses

Treatment outside of that referred to in the HPC or any offers related to the HPC is available to members of the HPC and will be charged at our standard rates

For avoidance of doubt, Cedar Palm Vets staff have absolute discretion as to the the medicines and treatments provided under the terms of this agreement

We reserve the right to refuse admission to the HPC for any reason

All Terms & Conditions apply equally to bolt-ons as to the main HPCs

Where you have provided us with an email address, you agree to accept service of correspondence by email to that address. If you require correspondence to be sent by post then please notify Cedar Palm Vets L:td of your preference by writing to it at the address above.

This agreement is governed by the laws of England & Wales.  The courts of England & Wales shall have exclusive jurisdiction over any claim or dispute arising under this agreement.

2. Benefits:

On submission of your completed registration and payment of the first monthly fee you will be entitled to receive the following benefits for the pet(s) named on your registration form:

Dogs/Cats:

• Primary vaccination course or annual vaccination booster (included including KC for dogs)
• Annual parasite protection as deemed appropriate by your clinician
• Microchipping
• 15% off neutering
• 1 free vet consult each year
• Free nurse consults throughout the year
• No insurance admin fees

Rabbits:

• Vaccination once yearly
• 1 x 2kg bag of excel hay annually
• 1 pack of rearguard annually
• Microchipping
• 15% off neutering
• 1 free vet consult each year
• Free nurse consults throughout the year
• No insurance admin fees

You may opt for a bolt-on, which for an additional monthly fee can entitle your pet to:

• Home delivery of flea/worm treatment on a quarterly basis.
  • This does not extend to other products other than your parasiticide allowance.
  • This is provided by a 3rd party and so if you opt for this service we will need to share your personal details with said 3rd party.
• One annual blood test – namely a ‘chem 10’ biochemistry blood test run on our in-house analysers
  • This cannot be substituted or exchanged in any way for other laboratory tests
  • This is intended as a screening test for otherwise healthy pets and is not intended as a diagnostic tool in unwell pets
• One annual urine test – namely a urine specific gravity and dipstick
  • This cannot be substituted or exchanged in any way for other laboratory tests
  • This is intended as a screening test for otherwise healthy pets and is not intended as a diagnostic tool in unwell pets
• One annual blood pressure check – namely a doppler blood pressure measurement
  • This cannot be substituted or exchanged in any way for other laboratory tests
  • This is intended as a screening test for otherwise healthy pets and is not intended as a diagnostic tool in unwell pets

Rabbits are not eligible for blood test or blood pressure checks as bolt-ons

In the event of us being unable to perform one of the above bolt-on tests on your pet for reasons other than where you are at fault, we shall reimburse you the cost of the bolt-on that has been paid so far that year.  Any such refunds sought have to be claimed before the expiry of the HPC for that year

3. Charges:

The fee paid for an animal to be a member of the HPC will be decided by the species and weight of the animal as described on our website and promotional material.  These charges are on a monthly basis and as advertised are inclusive of VAT.

If an animal changes weight during the term of the policy and this weight change results in it being classed in a higher or lower price category on the HPC, then the monthly direct debits will change (up or down) with immediate effect rather than waiting until the next policy renewal

Any price increases will only take effect the following year and will not affect a client’s plan until renewal.  Clients will be given 30 days notice of any price increases

Bolt-ons selected as part of your HPC will have their advertised monthly cost added to the regular cost of the HPC.  Bolt-ons may only be purchased by clients whose animal is a member of the HPC

If you sign up to the scheme and pay the first month’s DD cost that day, then all the treatment covered by the scheme you have received on that day is covered and no extra charges are payable (eg. sign up at your vaccination and that vaccination is covered under the scheme).  Products received on that day that are not covered under the scheme would still be payable

Refunds are granted at the sole discretion of the DIrectors

4. Payment:

We will use a direct debit agency to collect the monthly charges

We use Easy Direct Debits Limited to collect Direct Debits on our behalf, and your bank statements will show a payment to Easy Direct Debits on behalf of Cedar Palm Vets Ltd. For the avoidance of doubt, your agreement is with Cedar Palm Vets Ltd. Easy Direct Debits Limited merely provide support to the practice, which includes transferring your payments

In the event of a non-payment or 2 failed attempts to take a direct debit, you will be charged the full price of the treatment you have already received, minus the amount already paid in direct debits that year

Unpaid bills will be handled according to our standard terms and conditions and may end up being pursued by a debt collector

5. Term:

This contract runs for 1 year (12 months)

The HPC renews annually automatically unless we are instructed by you to cancel.  You will get notification of the renewal at least 30 days in advance of the renewal date

6. Data Protection:

Easy Direct Debits Limited and Cedar Palm Vets Ltd will hold and use your personal data (as defined by the Data Protection Act 1988) for the purpose of administering your preventative healthcare plan.

We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.

The exception to the above is where you have opted for the home delivery bolt-on, where our delivery partner will be supplied with your personal details as needed for them to perform the delivery

You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to Cedar Palm Vets Ltd, 39 Edison Rd, St Ives, Cambs, PE27 3LF

7. Termination:

You can cancel your membership of the Healthy Pet Club at any time, but if you do so then you will be liable for the treatment already provided since your renewal (see below).  Cancelling the membership at the renewal date does not result in any outstanding fees unless you have had more than your yearly entitlement of treatment for the past year

If you cancel your direct debit before the year is up then you will be liable to pay the full cost of the treatment you have already had, with none of the discounts afforded by the HPC, minus the amount you have already paid in direct debits.  If the amount you have already paid in direct debits exceeds the cost of the treatment you have received then the monies owed will be refunded to you

We may terminate the agreement at any time and for any reason in writing to you, and you will not be liable for any extra charges in respect of the treatment already received